Last Updated: December 2023
At Qbedding Store, we’re committed to your complete satisfaction with our premium bedding products. Just as we carefully craft each duvet, pillow, and sheet for optimal comfort, we’ve designed our returns process to be as seamless and worry-free as your shopping experience.
Quick Overview
- Return Window: 15 days from delivery date
- Condition: Unused, unwashed, with original tags and packaging
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
Our Return & Exchange Process
Step 1: Review Eligibility
Before initiating a return, please ensure your item meets these criteria:
- Item is in original, saleable condition
- All tags are attached and packaging is intact
- No signs of use, washing, or damage
- Within 15 days of delivery
Step 2: Submit Your Return Request
Contact our customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Qbedding Customer Care,
I would like to request a return/exchange for my recent order.
Order Information:
• Order Number: [Your Order Number]
• Order Date: [Date of Order]
• Product(s) to Return: [Product Name(s) and Quantity]
• Reason for Return: [Please specify – Size, Color, Defect, etc.]
Preferred Resolution:
â–¡ Refund
â–¡ Exchange for [Alternative Product]
I confirm that the item(s) are unused, unwashed, and in original packaging with all tags attached.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Step 3: Wait for Authorization
Our team will review your request within 1-2 business days and email you:
- Return Authorization Number
- Shipping instructions and return address
- Further guidance if needed
Step 4: Ship Your Return
Once authorized, please:
- Package items securely in original packaging
- Include the return authorization number inside the package
- Ship to our returns center at:
754 Chapmans Lane, Albuquerque, US 87107 - We recommend using a trackable shipping service
Refund Information
Refund Processing Time
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days after we process your return | Original payment method |
| PayPal | 3-5 business days after we process your return | Your PayPal account |
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for the replacement item.
Non-Returnable Items
To ensure health and safety standards, the following products cannot be returned or exchanged unless defective:
- Buckwheat Pillows – Due to potential allergen concerns and hygiene reasons
- Herbal Pillows – As the herbal contents cannot be properly sanitized for resale
- Memory Foam Pillows – Once removed from vacuum packaging, they cannot be restored to original condition
- Any items without original tags or packaging
- Products that show signs of use, washing, or damage
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost, including return shipping.
International Returns
For our global customers (excluding some remote areas and select Asian regions):
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes for returned items are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our customer care team is here to help ensure your Qbedding experience matches the quality of our products.
Email: [email protected]
Address: 754 Chapmans Lane, Albuquerque, US 87107
Response Time: 1-2 business days
We appreciate your trust in Qbedding Store and are committed to resolving any issues with the same care we put into crafting our premium bedding collections.