Last Updated: December 2023

At Qbedding Store, we understand that premium bedding is an investment in your comfort and wellbeing. Just as we meticulously craft each duvet, pillow, and sheet to ensure optimal comfort, we’ve designed our shipping and returns processes to be as seamless and worry-free as your shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after shipping EMS

International Shipping Note: We ship globally, with the exception of some Asian regions and remote areas. Customs duties and taxes are the responsibility of the customer and are not included in the product or shipping costs.

Returns & Exchanges

Quick Overview

  • Return Window: 15 days from delivery date
  • Condition: Unused, unwashed, with original tags and packaging
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure your item meets these criteria:

  • Item is in original, saleable condition
  • All tags are attached and packaging is intact
  • No signs of use, washing, or damage
  • Within 15 days of delivery

Step 2: Submit Your Return Request

Contact our customer care team within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Dear Qbedding Customer Care,

I would like to request a return/exchange for my recent order.

Order Information:
• Order Number: [Your Order Number]
• Order Date: [Date of Order]
• Product(s) to Return: [Product Name(s) and Quantity]
• Reason for Return: [Please specify – Size, Color, Defect, etc.]

Preferred Resolution:
â–¡ Refund
â–¡ Exchange for [Alternative Product]

I confirm that the item(s) are unused, unwashed, and in original packaging with all tags attached.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 3: Wait for Authorization

Our team will review your request within 1-2 business days and email you:

  • Return Authorization Number
  • Shipping instructions and return address
  • Further guidance if needed

Step 4: Ship Your Return

Once authorized, please:

  • Package items securely in original packaging
  • Include the return authorization number inside the package
  • Ship to our returns center at: 754 Chapmans Lane, Albuquerque, US 87107
  • We recommend using a trackable shipping service

Refund Information

Payment Method Processing Time Refund Method
Credit/Debit Cards (Visa, MasterCard, JCB) 5-7 business days after we process your return Original payment method
PayPal 3-5 business days after we process your return Your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost for the replacement item.

Non-Returnable Items

To ensure health and safety standards, the following products cannot be returned or exchanged unless defective:

  • Buckwheat Pillows – Due to potential allergen concerns and hygiene reasons
  • Herbal Pillows – As the herbal contents cannot be properly sanitized for resale
  • Memory Foam Pillows – Once removed from vacuum packaging, they cannot be restored to original condition
  • Any items without original tags or packaging
  • Products that show signs of use, washing, or damage

Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost, including return shipping.

International Returns

For our global customers (excluding some remote areas and select Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Assistance?

Our customer care team is here to help ensure your Qbedding experience matches the quality of our products.

Email: [email protected]

Address: 754 Chapmans Lane, Albuquerque, US 87107

Response Time: 1-2 business days

We appreciate your trust in Qbedding Store and are committed to resolving any issues with the same care we put into crafting our premium bedding collections.